In this talk, I will be discussing how technical documentation plays a keen role in improving the user journey and onboarding them smoothly to your product with the help of technical documentation.

Major sections that would be covered are:

1. Discuss the importance of creating user personas for your target audience for this specific technical documentation (e.g., beginners, experts, troubleshooting specific issues).
2. Highlighting the importance of user experience (UX) in technical documentation
3. Mapping the smooth journey of a customer
4. How to bridge the gaps between product and user by highlighting the importance of visual aids, interactive elements, and step-by-step instructions.
5. Discussing the role of community resources and support channels in the customer journey.