Proposed by: Sreeharsha Thanneeru
Building bridges for farmers with FOSS
- Introduction about Kisanmitra and journey of 6 years and 17000 grievances and stake holders involved.
- Scouting for FOSS Help Desk softwares.
- Why we chose Erpnext
- Integrating Call workflows and other software into Erpnext for seamless access to counsellors when Farmers call.
- Covid and how we used this knowledge of running a helpline to manage a 100 volunteer team to support migrant workers and health crisis and dearth of a simple foss system which volunteers could use.
- Brainstorming with Team Frappe, t4glabs, IAS officials and our team.
- Learning: Making systems accessible to everyone important than having a perfect system and it being available to few.
- Localisation
- Customisation for having dynamic sub forms based on category of issues which will also help Localisation better.
- Learnings and Journey Ahead.
Source code/Reference: https://docs.google.com/document/d/1UtWlIf4Y1GY9IbukBgaq4Lzbd6WLl3GO0sYnO3GhfUI/edit?usp=drivesdk
Talk duration: